Last Updated: January 15, 2026
Cerqavi ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website cerqavi.com and purchase products from our online PC game store in the Philippines. Please read this policy carefully.
1. Information We Collect
We may collect the following types of personal information:
- Account Information: Name, email address, password (hashed), and phone number when you create an account.
- Purchase Information: Billing name, payment method details (we do not store full card numbers), order history, and transaction IDs.
- Contact Information: Any information you provide when contacting our support team.
- Technical Information: IP address, browser type, device type, operating system, referring URLs, and pages visited on our site.
- Cookie Data: Information gathered through cookies and similar tracking technologies as described in our Cookie Policy.
2. How We Use Your Information
We use your personal information for the following purposes:
- To process and fulfill your game purchase orders and deliver activation keys.
- To manage your customer account and provide customer support.
- To send order confirmations, receipts, and delivery notifications.
- To send promotional emails and newsletters (only if you have opted in).
- To improve our website, product offerings, and customer experience.
- To detect and prevent fraudulent transactions and protect our platform security.
- To comply with legal obligations under Philippine law (including the Data Privacy Act of 2012, Republic Act No. 10173).
3. Legal Basis for Processing
We process your personal data based on the following legal grounds:
- Contractual necessity: To fulfill your purchase orders and provide requested services.
- Legitimate interests: To improve our services, prevent fraud, and ensure platform security.
- Consent: For marketing communications and non-essential cookies.
- Legal obligation: To comply with applicable Philippine laws and regulations.
4. Information Sharing
Cerqavi does not sell, rent, or trade your personal information to third parties. We may share your information with:
- Payment Processors: To securely process your transactions (e.g., credit card networks, GCash, Maya).
- Email Service Providers: To deliver order confirmations and support communications.
- Analytics Providers: To understand how our website is used (data is anonymized).
- Law Enforcement: When required by law or valid legal process.
All third-party service providers are contractually required to maintain the confidentiality and security of your personal data.
5. Data Retention
We retain your personal information for as long as your account is active or as needed to provide our services. Transaction records are retained for a minimum of five (5) years as required by Philippine financial regulations. You may request deletion of your account and associated data by contacting us at supp@cerqavi.com.
6. Your Rights Under the Philippine Data Privacy Act
As a data subject under Republic Act No. 10173, you have the following rights:
- Right to be informed about how your data is collected and processed.
- Right to access your personal data held by Cerqavi.
- Right to object to processing of your personal data.
- Right to erasure or blocking of your personal data.
- Right to rectification of inaccurate personal data.
- Right to data portability in a structured, commonly used format.
- Right to lodge a complaint with the National Privacy Commission (NPC).
To exercise these rights, contact our Data Protection Officer at supp@cerqavi.com.
7. Data Security
We implement industry-standard security measures including SSL/TLS encryption, secure database storage, regular security audits, and restricted staff access to protect your personal information. However, no method of Internet transmission is 100% secure, and we cannot guarantee absolute security.
8. Children's Privacy
Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected such data, we will promptly delete it.
9. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of significant changes by posting a notice on our website or sending an email to your registered address. Your continued use of our services after any changes constitutes your acceptance of the updated policy.
10. Contact Us
For questions about this Privacy Policy or to exercise your data rights, contact us:
- Email: supp@cerqavi.com
- Phone: +63 2 8654 3210
- Address: Unit 12, Robinsons Galleria, Ortigas Ave., Quezon City, Metro Manila 1100, Philippines
